Refund policy

JIVORA HEALTH – REFUND POLICY

Last Updated: May 12, 2026

At Jivora, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help.

1. RETURN WINDOW

You have 30 days from the date you received your item to request a return. Requests made after this 30-day window will not be eligible for a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • The product must be unopened, unused, and with all original safety seals or shrink-wrap intact.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items:

  • Items where the safety seal has been broken or tampered with.

  • Gift cards.

  • Items marked as "Final Sale" at the time of purchase.

3. RETURN PROCESS

To start a return, please contact us at info@jivorahealth.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. RETURN SHIPPING COSTS

  • Defective or Wrong Items: If the return is a result of our error (you received an incorrect or defective item), Jivora will cover all return shipping costs.

  • Change of Mind: For all other returns, the cost of the return shipping label will be deducted from your final refund amount. Original shipping fees are non-refundable.

5. DAMAGES AND ISSUES

Please inspect your order upon reception. Contact us immediately at info@jivorahealth.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and a photo of the damaged product.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@jivorahealth.com.