Shipping policy

JIVORA HEALTH - SHIPPING POLICY

Thank you for choosing Jivora. Our shipping policy is designed to ensure your
wellness essentials and diagnostic kits reach you safely, efficiently, and
transparently.

Effective Date: May 12, 2026
Customer Support: info@jivorahealth.com

1. ORDER PROCESSING TIMES


All orders are processed within 1-2 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another
notification when your order has shipped.

Note: High-demand periods or product launches (such as our Advanced Immune
Defense Formula) may occasionally result in slight processing delays. We appreciate your patience.

2. DOMESTIC SHIPPING RATES & ESTIMATES


Shipping charges for your order are dynamic and will be calculated in real-time during the checkout process. Because rates are determined by the specific shipping destination, package weight, and carrier availability, we do not offer a fixed flat rate for all orders.

To view the exact shipping costs and delivery options available for your location, please enter your full shipping address at checkout. We currently offer the following service tiers for deliveries within the United States:

  • Standard Shipping: Typically delivered within 3–5 business days.

  • Expedited Shipping: Typically delivered within 2 business days.

  • Priority Overnight: Delivered within 1 business day.

Note: All available rates and the most accurate delivery estimates will be visible once your shipping address is entered.

 

3. DIAGNOSTIC KIT LOGISTICS

Jivora diagnostic kits involve two-way shipping. Your initial purchase price includes:

  • Outbound shipping of the kit to your residence.
  • A prepaid return shipping label for your biological sample to be sent to our
    partner laboratory (CWI Physician Partners).
  • Expiration: Biological samples must be returned within the timeframe specified in your kit instructions (typically 30 days) to ensure specimen integrity.

4. INTERNATIONAL SHIPPING


We currently do not ship to select international destinations including Canada, the United Kingdom, and the European Union. 

 

5. HOW DO I CHECK THE STATUS OF MY ORDER?


When your order has shipped, you will receive an email notification from us which
will include a tracking number you can use to check its status. Please allow 48
hours for the tracking information to become available.
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If you haven’t received your order within 10 days of receiving your shipping
confirmation email, please contact us at info@jivorahealth.com with your name
and order number, and we will look into it for you.

 

6. SHIPPING TO P.O. BOXES


Most of our standard supplement orders can be shipped to P.O. Boxes. However,
diagnostic kits and certain bulk orders may require a physical residential or
business address for delivery confirmation.

 

7. REFUNDS, RETURNS, AND EXCHANGES


For detailed information on how we handle returns and refunds, please visit our
Refund Policy.


In the event that your order arrives damaged in any way, please email us as soon
as possible at info@jivorahealth.com with your order number and a photo of the
item’s condition. We address these on a case-by-case basis but will try our best to
work towards a satisfactory solution.